In keeping with our Value of Respect, VCS Products recognizes the importance of the privacy of individuals who have dealings with VCS Products, such as customers, suppliers and employees. The Company is bound by the National Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how VCS Products collect use and manage personal information.
VCS Products only collects personal information that is necessary for the Company to perform its functions. Personal information that VCS Products may hold includes the following:
- name, address and contact details
- date of birth
- employment and income details
- bank account and credit reference details
- details of the products and services provided to an individual by VCS Products
How VCS Products collects personal information
VCS Products collects personal information directly from an individual where reasonable and practical. VCS Products may also collect such information from other sources, including
- other entities who provide services to VCS Product related to the products and services provided to an individual by VCS Products
- credit providers and credit reporting agencies (only if a credit application is made)
- publicly available sources of information
- an individual's representatives (eg, spouse, professional adviser)
- an individual's representatives (eg, spouse, professional adviser)
- subsidiaries of VCS Products
How VCS Products uses personal information and to whom it is disclosed
VCS Products uses personal information generally to provide an individual with products and services requested, and to respond to queries. VCS Products may also use personal information to make an individual aware of VCS Products other products and services or offerings provided by VCS Products in conjunction with its business partners or associates.
VCS Products understands the importance of keeping personal information private, and only discloses such information to third parties in limited circumstances. Third parties to whom VCS Products usually discloses information include:
- credit providers and credit reporting agencies
- an individual's representatives
- VCS Products professional advisers
- Government and regulatory authorities
- subsidiaries of VCS Products
VCS Products also discloses personal information to contractors who manage services provided to an individual on VCS Products behalf, including:
- mailing services
- billing and debt recovery functions
- customer inquiry services
- marketing functions
Information is only disclosed to those companies to the extent necessary to enable them to provide these services.
How VCS Products stores personal information
VCS Products maintains strict procedures and standards and takes all reasonable steps to prevent unauthorized access to, or disclosure of, personal information. VCS Products takes all reasonable steps to protect an individual's information from misuse or loss. Once an individual's information is no longer needed by VCS Products, reasonable steps are taken to destroy or de-identify it
Accessing and updating personal information
In most cases an individual can gain access to their personal information held by VCS Products. To make a request to access or update personal information held by VCS Products, contact VCS Products in writing. VCS Products may charge a fee to cover the cost of retrieving and copying requested information.
Complaints and further information
Further information may be obtained about how VCS Products manages personal information from the contact shown below. If an individual believes that VCS Products has breached its privacy obligations or that individual's privacy rights in any way, a complaint can be made through the contact shown below. VCS Products will endeavour to act promptly in response to a complaint.
Please contact VCS Products about privacy-related issues by post:
VCS Products
Unit 2
7 O’Malley Street
Osborne Park
WA 6017
